What is Balto?

The #1 Real-Time Guidance Platform for Contact Centers powered by AI is the go-to solution for contact centers aiming to maximize customer satisfaction. This cutting-edge technology leverages artificial intelligence to deliver real-time guidance to agents, helping them respond effectively to customer queries.

Agents can quickly access the right information they need to provide optimal answers and solutions, enabling them to perform their jobs with effectiveness and efficiency. With this platform, agents no longer need to worry about saying the wrong thing during calls—the AI ensures they have the right words every time.

Additionally, the platform integrates seamlessly into existing contact center infrastructure, allowing agents to get up and running quickly. With this innovative solution, contact centers can now deliver a truly superior customer service experience.

Use Cases And Features

1. Automatically provides agents with tailored responses to customer queries.

2. Guides agents to say the right words on calls.

3. Easily integrates into existing contact center infrastructure.