What is Harvey?

Harvey is an AI sidekick designed to make customer service teams more productive. It provides a personalized, automated assistant that can handle many of the tedious, repetitive tasks of customer service, freeing up customer service staff to focus on more meaningful, impactful tasks.

With Harvey, customer service teams can quickly resolve customer inquiries, accurately respond to customer questions, and provide a more consistent customer experience. Harvey also learns from customer interactions, enabling teams to quickly identify and address customer issues before they become larger problems.

Harvey helps teams provide a more efficient, personalized customer service experience, allowing them to build customer loyalty and satisfaction.

Use Cases And Features

1. Automate customer inquiries: Harvey can quickly and accurately respond to customer inquiries, reducing the time needed to provide customer service.

2. Identify customer issues: Harvey learns from customer interactions, enabling teams to quickly identify and address customer issues.

3. Improve customer experience: Harvey helps customer service teams provide a more efficient, personalized customer experience, ultimately improving customer loyalty and satisfaction.