What is Helpshift?

Helpshift is the leading customer service solution for customer support teams. Designed to be both powerful and intuitive, Helpshift helps teams provide fast and effective customer service in a number of ways.

With Helpshift, customers can quickly and easily get help via messaging, allowing them to seek assistance without having to make a phone call or wait in a queue. Helpshift automates responses, providing customers with answers to their questions in real time.

For customer support teams, Helpshift provides a comprehensive view of customer interactions. It allows customer service agents to track conversations, providing them with the context they need to quickly and accurately respond to customer inquiries. This makes it easier to build a customer-centric culture and provide customers with the best possible service.

Helpshift also offers powerful reporting capabilities, allowing customer support teams to gain insights into customer service performance. This makes it easier to identify areas for improvement, leading to a better overall customer experience.

Use Cases And Features

1. Automate customer service responses for fast, real-time help.

2. Track customer interactions for effective customer support.

3. Gather insights for improving customer service performance.