What is OpenSight?

OpenSight is a revolutionary AI chatbot tool that helps businesses provide fast and secure customer service. This helps customer service agents to quickly respond to inquiries and reduce response time. OpenSight is a great tool for businesses that need to provide fast and secure customer service.

Powered by two-factor authentication (2FA), OpenSight adds an extra layer of security, allowing users to set up a hardware security key, a mobile authenticator app, or SMS on their phone. With the Agent Assist feature, customer service agents can quickly access FAQs, documents and past tickets to provide accurate responses to customer queries.

OpenSight is the perfect choice for businesses that need a secure, speedy and efficient customer service solution. With OpenSight, you can provide your customers with a reliable and secure way to get the information they need, while maximizing customer service efficiency.

Use Cases and Features

1. Provide personalized customer service with Agent Assist
Deliver tailored support experiences by leveraging intelligent agent assistance technology that helps your team respond accurately and efficiently to customer needs.

2. Use 2FA for secure access and customer data protection
Implement robust two-factor authentication to safeguard sensitive customer information and ensure only authorized personnel can access your customer service platform.

3. Quickly access documents and FAQs for fast response times
Enable your support team to instantly retrieve relevant documentation, knowledge base articles, and frequently asked questions to reduce customer wait times and improve satisfaction.