What is Serviceware?

Through ITFM technology, IT department leaders can easily communicate the cost, quality, and value of their IT investments.

Planning and Forecasting
Create and manage IT budgets effectively. Estimate costs, allocate resources, and plan for IT projects and initiatives strategically. Prioritize IT investments based on business goals and available resources to maximize organizational value.

Charging & Billing of IT
Implement chargeback or showback IT costs to different business units or departments. Incentivize departments to use IT resources efficiently by providing stakeholders with insights to make better consumption choices. Accelerate cost recovery and streamline cost allocation processes.

Cost Transparency and Optimization
Understanding the Total Cost of Ownership (TCO) in your IT spend makes it easier to reduce inefficient expenditures and redirect IT dollars to high-value ventures. Align IT expenditures with business objectives effectively. With improved utilization of shared service resources, you can significantly increase profitability.

Benchmarking
Measure performance and efficiency across departments or against industry standards to identify improvement opportunities and optimize IT operations.

Use Cases And Features

1. Planning and Forecasting
Create and manage comprehensive IT budgets. Estimate costs accurately, allocate resources efficiently, and plan for IT projects and initiatives. Prioritize IT investments strategically based on business goals and available resources to drive organizational success.

2. Charging & Billing of IT
Implement chargeback or showback models for IT costs to different business units or departments. Incentivize departments to use IT resources efficiently by providing stakeholders with the insights needed to make informed consumption choices. Speed up cost recovery processes and streamline cost allocation mechanisms.

3. Cost Transparency and Optimization
Understanding the Total Cost of Ownership (TCO) in your IT spend enables organizations to reduce inefficient expenditures and redirect IT investments to high-value ventures. Align IT expenditures with strategic business objectives. Through better utilization of shared service resources, organizations can increase profitability and operational efficiency.