What is SESTEK Speech Analytics?

SESTEK Speech Analytics is a comprehensive suite of AI-powered speech analytics tools designed to help businesses gain valuable insights from their customer conversations. This service is a powerful yet easy-to-use solution that allows users to quickly and accurately analyze voice data to gain meaningful insights about customer sentiment and intent.

With the SESTEK Speech Analytics platform, you can gain greater visibility into customer conversations and better understand customer needs and preferences. The platform enables users to quickly identify voice trends and patterns, allowing them to make better decisions and take more effective actions.

Leveraging natural language processing (NLP) algorithms, the platform can detect positive and negative sentiment, detect emotions, and recognize keywords and phrases in customer conversations. In addition, the service also provides detailed analytics reports so users can track their progress and make informed decisions.

Use Cases And Features

1. Identify voice trends and patterns in customer conversations.

2. Detect positive and negative sentiment in customer conversations.

3. Leverage NLP algorithms to recognize keywords and phrases.