What is SupportGPT?

SupportGPT™ by Forethought is an AI-powered customer support platform designed to revolutionize customer service operations. It leverages OpenAI's Large Language Models to deliver human-like, dynamic responses to customer queries while fine-tuning the models based on your company's conversation history.

This innovative platform helps reduce agent response times and enables agents to manage more cases efficiently, while simultaneously providing customers with faster, more accurate responses. By automating workflow discovery, SupportGPT™ identifies support coverage gaps and helps lower case volume by generating new knowledge articles.

Agents benefit from fully-formed suggested responses to tickets, powered by generative AI technology. This elegant solution ensures customers receive the best service possible while streamlining the entire process for support teams.

Use Cases And Features

1. Automates workflow discovery to identify support coverage gaps and optimization opportunities.

2. Generates new knowledge articles automatically to lower case volume and improve self-service options.

3. Suggests intelligent responses to tickets, powered by advanced AI technology.