What is TheLoops?

TheLoops is your digital assistant in customer experience operations. With AI-driven insights and real-time monitoring capabilities, TheLoops helps Support and Success leaders get a clear view of customer, agent and product performance.

With no need for a data team, you can quickly and easily gain visibility into customer behavior and revenue status, helping you to drive better customer satisfaction and grow your business. TheLoops has powerful capabilities to help you optimize your CX operations.

The AI-powered engine instantly surfaces potential issues, enabling you to take proactive action to prevent them from escalating. You can also analyze customer feedback to better understand customer engagement patterns and identify opportunities for improvement.

Additionally, TheLoops provides actionable insights into agent performance, helping you to assess and reward the best performers. TheLoops simplifies the complexity of customer experience operations, allowing you to identify and address potential problems before they arise.

Use Cases And Features

1. Automatically surface customer issues to prevent escalation.

2. Analyze customer feedback for improvement opportunities.

3. Assess and reward top agent performers.

Tool Website Engagement

Last Update: 2 years ago

- Disclaimer: Statistics sourced from third-party providers. Accuracy may fluctuate.

Total Monthly Visits: 12K

Bounce Rate: 20%

Visit Duration (avg): 341.31 seconds

Pages Per Visit: 0.29

Country Rank: 840

Global Rank: 7,590,026