What is Viable?

Viable is the first generative AI platform that helps product and CX teams understand and gain insights from their qualitative data with a high degree of accuracy at scale. It employs GPT-4 and proprietary state-of-the-art models to analyze a wide array of data sources like meeting transcripts, customer support tickets, survey responses, or any text-based data source.

The analysis is presented in comprehensive and easy-to-understand reports, allowing teams to make faster, data-driven decisions without the need for spreadsheets or SQL queries. Customers like Uber, Sticker Mule, Latch, and more trust and use Viable's insights to improve NPS, decrease churn, and reduce customer support volumes.

Stop manually crunching data. Try it now and save hundreds of hours each year.

Use Cases And Features

1. Product: Use rich insights from customer support interactions, user interviews, online reviews, or any text-based data source to improve your NPS and prioritize your product roadmap.

2. Customer Experience & VOC: Integrate directly with support tools like Zendesk, Front, and Delighted to understand and improve your customer experience like never before.

3. Research & Insights: Analyze meeting transcripts, social media, and more to help with due diligence, competitive intelligence, and more.