This optional tool lets adult users designate a trusted friend, family member, or caregiver who can be notified during serious emotional crises, particularly discussions involving self-harm.

As millions turn to ChatGPT for daily advice, brainstorming, and even emotional support, this feature addresses a critical need: bridging digital conversations with real-world human connection.

01 — THE FEATUREWhat Is ChatGPT's Trusted Contact?

Trusted Contact is an opt-in safety layer designed specifically for adult users (18+ globally, 19+ in South Korea). It allows you to nominate one trusted adult who may receive an alert if ChatGPT's systems detect conversations indicating a serious risk of self-harm.

Unlike full conversation sharing, the feature is privacy-focused:

• Alerts are triggered only in high-severity cases after automated detection plus review by trained staff (aiming for under one hour).
• The trusted contact receives a gentle notification encouraging them to check in — without revealing specific chat details.
• ChatGPT continues to promote professional resources like localized crisis hotlines.

This builds on existing safeguards, including parental controls for teens and direct links to helplines. OpenAI emphasizes it's not a replacement for professional mental health care, but an additional bridge to personal support networks.

FIG.01 — Trusted Contact Interface Overview

02 — RELEVANCEWhy This Feature Matters in 2026

People increasingly confide in AI. With hundreds of millions of weekly users, OpenAI reports significant numbers of conversations touching on sensitive topics. Expert guidance highlights social connection as a key protective factor against suicide risk — and Trusted Contact leverages that insight.

• Proactive support — Get help from someone who already knows and cares about you.
• User control — Completely optional and easy to manage or remove.
• Privacy first — Limited to serious concerns; no constant monitoring.
• Complements existing tools — Works alongside voice mode, memory features, and crisis resources.

This launch comes amid growing scrutiny of AI's role in mental health, making it a timely and responsible step.

03 — THE GUIDEHow to Set Up Trusted Contact (Step-by-Step)

Setting it up takes just a few minutes:

1. Open SettingsOpen the ChatGPT app or website and go to Settings.
2. Find Trusted ContactNavigate to the Trusted Contact section.
3. Add Your PersonAdd details for one adult you trust (phone number and email recommended).
4. Wait for AcceptanceThe nominated contact receives an invitation explaining the feature and has one week to accept. They don't even need a ChatGPT account.

You can update or remove the contact anytime. OpenAI is rolling it out gradually, so check your settings if it's not yet visible.

04 — UPGRADESBetter Voice Mode & Enhanced Memory

The Trusted Contact rollout coincides with meaningful upgrades to make ChatGPT feel more like a reliable companion:

• Voice Mode enhancements — Conversations are more natural, with improved emotional tone recognition, faster responses, and better accessibility. Voice now integrates more seamlessly across chats, supporting custom GPTs and near-unlimited usage for paid users.
• Memory improvements — ChatGPT better recalls relevant context from past conversations, files, and connected sources to deliver more personalized, continuous interactions. You can view and edit memory sources for full control.

These updates make daily use — from casual chats to deeper discussions — smoother and more supportive.

05 — CAVEATSPotential Concerns & Best Practices

While widely praised, some users raise valid questions about false positives or privacy. OpenAI has designed the system conservatively, with human review involved in serious cases.

• Choose wisely — Pick someone you genuinely trust and who would respond supportively.
• Combine resources — Save crisis hotline numbers alongside this feature.
• Stay in control — Regularly review your ChatGPT memories and settings.
• Know the limits — Remember AI is a supplement, not a therapist.

06 — OUTLOOKThe Bigger Picture: AI That Cares

Trusted Contact signals a maturing approach to AI safety. As chatbots become everyday companions, features like this help ensure technology supports human well-being rather than replacing it.

Whether you use ChatGPT for work, learning, creativity, or occasional heart-to-hearts, this feature adds peace of mind.